FAQ & Help

Just about all domestic items, including garden tools, that can be safely carried into the cafe. The only items we cannot accept are those involving solid, liquid or gaseous fuels and the internals of clocks and watches.

• Bicycle maintenance and other wheeled items

• Computers / mobile phones / game controllers / other electronics (please note that cracked screens on smartphones and tablets cannot be repaired here)

• Mechanical problems

• Clothing and fabric repairs but not alterations or zip replacements. NOTE: We can only work on CLEAN clothing

• Toys

• Portable electrical items

• Broken objects in wood, metal or ceramics

• Simple jewellery repairs including necklace chain untangling

• Small items of furniture

• Sharpening Service 

• Unwanted computer hard-drive cleansing or destruction

By bringing owners together with skilled repairers in a friendly environment, so that together a fix can be achieved with the owner participating whenever that is safe to do.  And this is all done at no cost to the owner for either fixing or refreshments – though donations are always welcome.

Before bringing an electrical item, please check the following if you can:

• if mains powered, the plug fuse is ok

• if battery powered, all batteries are of the same type and full of life

• are the battery contacts clean?

• if with separate power supply, is it the correct one for the appliance

You never know, this check might just save you a journey.

After completing the above checks and you decide to bring the item in, please bring any associated leads and plugs.

You will be greeted at our registration desk to fill in a short and simple item registration. Then you will be directed to a volunteer repairer.

No, we do not have pre-registration. Registration on arrival is usually quick. However you are welcome to inform us before the day about an item you will bring, and ask any questions.

All repairs are free of charge. However paying for necessary spare parts is the owner's responsibility.

No, we have no facility to dispose of items. There are recycle facilities in Guildford and Milford.

No. We cannot give a warranty, we are not a commercial service.

Yes. There is a ramp into the building

Yes. To read our safeguarding policy please click this link: Safeguarding